Terms & Conditions
By placing an order with Hampson Honey, you agree to the following:
1. Product Information
1.1 As honey is a natural product, taste, colour, and texture will vary slightly between batches.
2. Orders & Payment
2.1 Full payment is required prior to your order being dispatched.2.2 Orders are only processed once payment is received.2.3 Prices are listed in AUD and include GST unless exempt. Please note that honey and honeycomb are exempt from GST in Australia.2.4 We reserve the right to cancel orders if the customer is outside our service area within or outside of Australia. This includes states like Western Australia and Tasmania where biosecurity restrictions prohibit the sale of honey outside of these states.
3. Shipping & Delivery
3.1 We will endeavour to process and pack your order within 2 business days from receipt of payment. Delivery times will vary depending on your location.3.2 We pack orders with care and use trusted couriers; however, accidental damage can occur during the delivery process. If your parcel is damaged, please contact us promptly so we can follow this up for you.3.3 Delivery times are estimates only and may vary depending on location and courier delays. Please note that we don’t have control over how long an order will take to reach you, especially when you are interstate or in a rural location. If you have concerns about an order taking longer than expected, please email us at orders@hampsonhoney.com.au so we can launch an investigation and follow up promptly.
4. Returns & Refunds
4.1 Due to food safety regulations, we cannot accept returns on food products unless faulty or damaged. Change of mind returns are not accepted.4.2 If your order arrives damaged, please contact us within 7 days with photos so we can assist. You can email us at orders@hampsonhoney.com.au if you have any concerns or issues.
5. Privacy
5.1 We respect your privacy and handle your personal information in accordance with our Privacy Policy.
6. Governing Law
6.1 These terms are governed by the laws of Queensland (Australia). Any disputes will be resolved in accordance with these laws.
7. Contact Information
If you have any questions about these terms and conditions, please contact us at: orders@hampsonhoney.com.au By proceeding with your purchase, you acknowledge that you have read, understood, and agree to these terms and conditions.
Thank you for shopping with us!